Hank Arnold spends an ungodly amount of time nurturing and defending the servers for the non-profit agency Hospice Inc. I do consultant work for them and he never ceases to amaze me with his consistent attention to detail, his determined tenacity to protect patient data, and his almost pathological commitment to continuous learning. He single-handedly manages a Citrix farm, Exchange & SQL 2000 servers as well as a couple hundred clients on the Windows domain. When the primary Citrix server fell apart just days before the Christmas break, he came in to work, camped out, ordered equipment, built the replacement drives, migrated data, and set-up mirroring & failover again ....all within 72 hours.
When the Citrix server fails, an office has 93 hours to recover before the farm completely fails. Nothing like a little pressure.....When the former VP of Finance suddenly ordered twenty more laptops and wanted them rolled out 'NOW', Hank came up with a system using Norton Ghost and a series of batch files to automate rolling out an image he'd built. He built the image on a Thursday night, tested it Friday, and worked through the weekend to get the laptops built,labeled and assigned.
What amazes me most about Hank's work is his grace under pressure. For example, while trying to determine if an alarm on the VPN is a real attack or just annoying traffic, he navigates seemingly endless requests for network cables, phone extensions, laptop troubleshooting, email and domain account requests, and password resets. The agency has 40 nurses visiting patients with laptops, six remote locations, and two major office locations, all supported by two SQL 2K databases, a temperamental T1 line between the two major offices, and an aging enterprise email system. With all this to manage and support, the IT 'Department' is Hank and his manager.
When Hank isn't in the office he is always connected remotely to mind the servers and ensure backups are running. Without a reliable backup the hospice have been seriously hurt when a server that had been threatening to die finally gave up the ghost. A new server was only half the solution - getting the account data back online before the Citrix backup controller quit seeking the primary was mission critical. Hank decided to forego scheduled time-off to solve the problem. Needless to say I think Hank is a 'Rock Star' in his work ethic and knowledge.
Nominator: J. Sheehy